Job title: Technical Support Manager
Job type: Permanent
Emp type: Full-time
Industry: Broadcast Media, Entertainment & Media Production
Expertise: Engineering, IT & Dev
Salary type: Annual
Salary: Negotiable
Location: South East, UK
Job published: 19/11/2021
Job ID: 37791

Job Description

A leading video technology consultancy with an excellent reputation are currently looking to expand their team with the recruitment of a Technical Support Manager where you will be responsible for owning the whole support delivery infrastructure and represent the management team for customer escalations.
 
In addition, as Technical Support Manager you will work with and lead the technical team in the prioritisation of support tickets, continuously review the support service function and own the support relationships with all customer partners and technology suppliers.
 
Required skills:
  • Ability to lead and develop technical support teams
  • Experienced in supporting and designing broadcast systems
  • Knowledge in Audio/Video over IP
  • Excited about exploring new technology and the opportunity for self growth and development

Desirable skills:

  • Experience in deploying and managing systems in AWS, GCP or Azure
  • Knowledge in network analysis/packet capture tools
  • Understanding of real-time transport protocols such as RTP, UDP, MPEG-TS
  • IP Networking experience for broadcast or other real-time environments
  • Experience of multicast network design

This is a fantastic opportunity to join a close-knit company who are enthusiastic about using the latest technology and value the contribution their staff bring. If you feel you have the skills required and would like to know more about the role, please apply now for immediate consideration.