Job title: Senior/Principal Support Engineer
Job type: Permanent
Emp type: Full-time
Industry: Broadcast Media, Entertainment & Media Production
Expertise: Engineering, IT & Dev
Skills: playout SSAI linear television FAST AWS Cloud broadcast media microservice architecture
Salary type: Annual
Salary from: GBP £60,000.00
Salary to: GBP £80,000.00
Location: UK
Job published: 01/09/2022
Job ID: 38274

Job Description

We have an excellent permanent opportunity available for a Senior/Principal Engineer to join a highly successful and rapidly growing global broadcast service provider & cloud technology vendor.
 
As Senior/Principal Engineer you will be focused on providing the highest level support for the companies highly complex cloud based broadcast ecosystem.  You will utilise your knowledge of the systems architecture to understand clients issues and work cross functionally to resolve issues as quickly and efficiently as possible.  You will undertake issue replication to determine the root cause of issues and escalate to different areas of the business for resolution if required.  You will also act as a bridge between the client and the customer to ensure they receive the highest level of customer care.  

Candidates will need to have demonstratable, indepth technical knowledge across broadcast and cloud based technologies with experience supporting highly complex technical solutions.  A range of technical understanding in a variety of broadcast technology areas including playout, MAM, ingest, transcoding, VOD, OTT streaming is important as is a strong knowledge of public cloud, microservice architecture and AWS media services including Mediastore, Medialive and MediaTailor.  Additionally knowledge of SSAI, VAST, HLS, MPEG-DASH, and DTS delivery platforms is highly beneficial as is an understanding of SaaS/PaaS based solutions.  

Excellent fault finding, communication and customer management skills are also important. 
 
This position will play a key role in the company’s exciting expansion and growth plans, offering a highly competitive salary package.  Applicants must be flexible and willing to some travel when required.  
 
If you feel you have the skills and experience to be successful in this role then please apply now with a copy of your latest CV.