Head of Operations - Americas
Location: New York Area

About the Role:
We are seeking a dynamic and experienced Head of Operations to oversee and drive operations in the Americas region for our Broadcast Technology client. This key leadership role involves managing end-to-end broadcast operations and client requirements, primarily within the realm of live sports production and media services. As part of the leadership team, you will collaborate closely with the Commercial Director and the Chief Operations Officer to design, scale, and execute technical solutions that support live events and sports content distribution.

You will also be responsible for building and leading a growing team of operational specialists, ensuring the successful delivery of innovative solutions that enhance our clients’ live production workflows. The role involves close interaction with top-tier sports organizations, understanding their production needs, and aligning our services to meet those requirements.

Key Responsibilities:

• Lead the Americas Operations team, expanding it as the business scales.
• Oversee the operational delivery of client projects in live sports broadcasting.
• Provide ongoing customer support for key clients across various sports leagues.
• Design and estimate broadcast facilities, collaborating with commercial and technical teams.
• Develop and manage remote operations centers for more efficient service delivery.
• Recruit, train, and mentor talent to ensure the team can scale with the growing business.
• Establish and maintain relationships with clients, gathering feedback to drive continuous improvement in service delivery.
• Work on formal RFP processes, collaborating across teams to ensure robust, competitive bids.
• Stay abreast of industry trends in sports production and broadcast operations, positioning the business to respond effectively.

About You:
You are a proven leader with a background in live production or broadcast operations. You thrive under pressure, particularly in live environments, and can confidently manage complex workflows while maintaining a high standard of delivery. You have experience leading teams, optimizing resources, and delivering top-tier solutions in partnership with key clients. A strong collaborator, you are also comfortable working across departments and with external partners to drive innovation.