Service Desk Engineer (Remote, Los Angeles)

Christy Media are working with a company that designs and supports tailored media workflow solutions, empowering creative industries. 

About the Role

This remote position is based in Los Angeles, with occasional on-site client visits. You’ll be the first point of contact for technical support, troubleshooting issues, and ensuring optimal system performance. Travel outside the region may be required occasionally.

Responsibilities

• Troubleshoot and support MacOS, Windows, SAN/NAS, RAID, networking, and servers.
• Assist with creative workflows like video editing and media asset management (MAM).
• Proactively monitor client systems for performance and uptime.
• Collaborate with Project Engineers on deployments and integrations.
• Guide users through issue resolution and escalate complex issues as needed.
  Qualifications
• 1+ year in system/network administration or IT-related Bachelor’s degree.
• Strong customer service and problem-solving skills.
• Experience directly supporting end users.
  Preferred:
• Interest in creative workflows (video, photography, audio).
• Knowledge of UNIX/Linux, scripting, Python, or cloud technologies.
  Benefits

Benefits, including health, dental, vision, 401(k) matching, parental leave, PTO, and wellness perks.

Job Type: Full-Time
Location: Remote (Los Angeles)