Job title: East Coast Support Engineer
Job type: Permanent / FTC
Emp type: Full-time
Industry: Streaming/Video Tech
Functional Expertise: Broadcast/Media Engineering Software/Hardware Engineering
Skills: ST2110 Broadcast Systems IP Broadcast IP Networking Encoding Media Processing Compression Technical Support Commissioning
Salary type: Annual
Salary from: USD $150,000.00
Salary to: USD $175,000.00
Location: East Coast, US (Remote)
Job published: 28/01/2025
Job ID: 39201

Job Description

Ready to take your next steps with a global leader in broadcast media processing and content delivery? Our client provides end-to-end media solutions to customers across the globe, serving top broadcast facilities, sports venues, and pay-TV operators.
 

You'll play a key role as a high level Technical Support Engineer for the US East Coast, demonstrating extensive experience and understanding around broadcast systems and media compression technologies. Responsibilities include remote/on-site commissioning and technical support for North American customers in contribution, distribution, and media processing.

 

What you'll do:

  • Troubleshoot and resolve customer issues in the US and Canada.
  • Replicate and test issues to identify solutions.
  • Collaborate with advanced support and development teams for escalations.
  • Use lab equipment to improve customer support.
  • Coordinate repairs or module exchanges.
  • Document service calls in the CRM system.
  • Perform remote/on-site commissioning and deliver customer training.

 

You will have:

  • 5+ years of technical support/engineering experience for broadcast systems.
  • Expertise in compression for contribution, OTT, and distribution.
  • Experience with ST2110 standards a must.
  • Familiarity with SSH, Switch, and OS IP configuration.
  • Experience with SDN/Orchestration systems and API.
  • 2+ years of IP Network engineering experience.
  • AWS/GCP/Azure application and interface experience or certification preferred.
  • Spanish and English speaking is a plus.
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