Job Description

Services Engineer 
Customer-facing technical support specialist with experience in systems, networks, and cloud environments. Skilled in troubleshooting, incident response, and root cause analysis for secure video delivery platforms.

Key Skills & Responsibilities:

• Resolve technical issues across Linux, cloud, network, and database systems

• Monitor systems and respond to alerts, incidents, and escalations (24/7 coverage)

• Perform root cause analysis and support environment health

• Use tools like Icinga, AWS CloudWatch, Wireshark

• Communicate effectively with global teams and customers

Technical Background:

• Strong Linux knowledge (RedHat preferred), networking, and database concepts

• Familiarity with video streaming protocols and security principles

• Comfortable with scripting, ticketing (JIRA/Zendesk), CRM tools (Salesforce)

• Self-driven, customer-oriented, and collaborative mindset