Location: Atlanta | US Travel Required

We are working with an innovative technology organisation seeking a Support Technician to join their growing technical team.

This is a highly customer-facing position where you will play a key role in delivering on-site and remote technical support, ensuring systems are running efficiently and clients receive a high level of service.

The Role

• Provide remote and on-site support for hardware and software systems

• Install, configure, and maintain technical solutions in customer environments

• Troubleshoot complex issues across networking and AV systems

• Deliver training and guidance to end users and partners

• Collaborate with internal teams to resolve escalated technical issues

• Travel to customer sites across the US as required (approx. 40%)

What We’re Looking For

• Strong background in networking and technical support

• Experience within the audio-visual industry

• Exposure to relevant hardware/software systems (e.g. video/streaming or similar technologies)

• Customer-facing experience with strong communication skills

• A team-oriented mindset with the ability to adapt and learn

• Willingness to travel and attend customer sites

Desirable

• IT networking certifications or CTS accreditation

Package

• Salary: $80,000 – $85,000 (flexibility for exceptional candidates)

• Additional payments for after-hours support rotation

• Travel expenses covered via per diem

This is an excellent opportunity to join a collaborative team working on cutting-edge technology solutions, offering a mix of field work, technical problem-solving, and client engagement.

If you’re a technically strong, customer-focused professional looking for your next challenge, we’d love to hear from you.