Job Description

We are seeking a highly organised Project Coordinator on a contract basis to support the initial customer onboarding phase for Professional Services projects. This contract role focuses on managing the transition from sales to delivery, ensuring customers are successfully onboarded, and projects are handed over smoothly to Project Managers.

The ideal candidate will be comfortable coordinating multiple onboarding processes at once, working cross-functionally, and maintaining high standards of documentation, communication, and progress tracking.

Key Responsibilities

• Manage the customer onboarding and transition phase for Professional Services projects

• Engage with customers to coordinate onboarding activities and expectations

• Review contracts and ensure onboarding requirements are clearly understood

• Organise and facilitate transition and handover meetings

• Maintain and manage project documentation using document management systems

• Coordinate internally with sales, delivery, and project teams

• Track onboarding progress and report on status and risks

• Capture and share knowledge to support consistent delivery

• Ensure a smooth handover of projects to Project Managers for execution

Required Skills & Experience 

• Strong organisational and coordination skills

• Experience supporting project management or project delivery activities

• Ability to manage multiple onboarding processes concurrently

• Proficiency with productivity software, including:

  • Microsoft Excel

  • Microsoft Word

  • Microsoft Outlook

  • Microsoft Office suite

Preferred Skills & Experience 

• 3–5 years’ experience in project coordination or project management roles

• PRINCE2 certification

• Experience with Salesforce.com

• Familiarity with Pagero products

• Strong working knowledge of Microsoft 365 tools