Job Description

We are working with a leading global technology company that delivers mission-critical software solutions to the broadcast industry, supporting thousands of TV channels worldwide.

They are now looking to hire a Project and Support Engineer to support a growing portfolio of North American customers and projects.

This is a fully remote role, requiring someone based in the North American time zone.

The Role

You will play a key role across both project delivery and customer support, including:
- Installing, configuring and commissioning software solutions
- Supporting customers by diagnosing and resolving technical issues
- Working closely with development teams to replicate issues and support fixes
- Delivering multiple concurrent projects and ensuring successful system deployment
- Providing training and technical guidance to customers

What We’re Looking For

• Experience in broadcast, media, or similar technical environments
  
  
• Strong technical troubleshooting and analytical skills
  
  
• Experience working in customer-facing support or project roles
  
  
• Ability to work independently and manage responsibilities with minimal supervision
  
  
• Strong communication skills

Additional Experience (Beneficial)

• Knowledge of Windows Server, SQL, networking, or similar technologies
  
  
• Familiarity with broadcast systems or media workflows

Additional Information

• Fully remote working model
  
  
• Opportunity to work on high-profile international projects
  
  
• Involvement in both support and project delivery for varied experience
  
  
• Some travel may be required

If you’re looking for a role where you can make a real impact while working on global projects, we’d love to hear from you.