Job Description

Customer Success Engineer

Christy Media Solutions are working with an innovative video encoding and technology software company, utilizing AI and ML to enhance video applications globally. 

This company delivers world-class video solutions to over 100 platforms across the globe. If you're passionate about video encoding, have 5-15 years of relevant experience, and seek a significant career move, get in touch.

Responsibilities:

• Manage key accounts, bridging Sales, Product, and Engineering for successful deployment.
• Implement customer engagement strategies, collaborate on renewals, and address issues promptly.

Requirements:

• 5-15 years of experience in account management or customer success.
• Strong communication skills.
• Willingness to work flexible hours and travel as needed.

What is on offer:

• Growth opportunities within a top video encoding team.
• Competitive compensation, including incentive stock options.
• Full medical/vision/dental benefits and 401K + company match.