Job title: Support Engineer (storage)
Job type: Permanent / FTC
Emp type: Full-time
Industry: Broadcast Media, Entertainment & Media Production
Functional Expertise: Engineering, IT & Dev
Skills: 2nd Line Support Technical Support IT Support Networking NAS Storage Linux Remote troubleshooting
Salary type: Annual
Salary from: GBP £30,000.00
Salary to: GBP £40,000.00
Location: Berkshire, UK
Job published: 24/05/2024
Job ID: 38956

Job Description

Ready to take the next steps in your IT career with a leading provider of high-performance network storage solutions? You’ll play a key role in delivering enterprise-level technical support to a range of media and creative customers.


What you’ll be doing:

  • Provide 1st-2nd Line technical support to customers in line with SLAs and KPIs.
  • Monitor ticket queues and escalate issues to senior members of the team as necessary.
  • Perform BAU troubleshooting support and maintenance remotely and guide customers through steps to resolve issues via phone and email.
  • Take ownership and prioritise workloads to ensure customers are kept up to date with the status of their cases.


What you’ll bring to the role:

  • 2+ years in IT – with experience in customer-facing technical support roles.
  • Strong ability to empathise and build relationships with customers.
  • Good knowledge in IT with exposure to Networking, Storage solutions (NAS), Client Desktops and Linux Server.
  • Excellent verbal and written communication skills, with the ability to resolve complex problems.
  • Familiarity with remote desktop tools and helpdesk software, eg. TeamViewer and Zendesk.
  • IT Certifications or technical qualifications is ideal.