Ready to take the next steps in your IT career with a leading provider of high-performance network storage solutions? You’ll play a key role in delivering enterprise-level technical support to a range of media and creative customers.

What you’ll be doing:

• Provide 1^st-2^nd Line technical support to customers in line with SLAs and KPIs.
• Monitor ticket queues and escalate issues to senior members of the team as necessary.

• Perform BAU troubleshooting support and maintenance remotely and guide customers through steps to resolve issues via phone and email.

• Take ownership and prioritise workloads to ensure customers are kept up to date with the status of their cases.

What you’ll bring to the role:

• 2+ years in IT – with experience in customer-facing technical support roles.
• Strong ability to empathise and build relationships with customers.
• Good knowledge in IT with exposure to Networking, Storage solutions (NAS), Client Desktops and Linux Server.
• Excellent verbal and written communication skills, with the ability to resolve complex problems.
• Familiarity with remote desktop tools and helpdesk software, eg. TeamViewer and Zendesk.
• IT Certifications or technical qualifications is ideal.