Job title: Service Engineer
Job type: Permanent / FTC
Emp type: Full-time
Industry: Broadcast Media, Entertainment & Media Production
Functional Expertise: IT
Skills: technical support linux networking oracle database cloud Saas
Salary type: Annual
Salary: Negotiable
Location: Vietnam
Job published: 14/04/2025
Job ID: 42698

Job Description

Services Engineer 
Customer-facing technical support specialist with experience in systems, networks, and cloud environments. Skilled in troubleshooting, incident response, and root cause analysis for secure video delivery platforms.

Key Skills & Responsibilities:

  • Resolve technical issues across Linux, cloud, network, and database systems

  • Monitor systems and respond to alerts, incidents, and escalations (24/7 coverage)

  • Perform root cause analysis and support environment health

  • Use tools like Icinga, AWS CloudWatch, Wireshark

  • Communicate effectively with global teams and customers

Technical Background:

  • Strong Linux knowledge (RedHat preferred), networking, and database concepts

  • Familiarity with video streaming protocols and security principles

  • Comfortable with scripting, ticketing (JIRA/Zendesk), CRM tools (Salesforce)

  • Self-driven, customer-oriented, and collaborative mindset