Are you ready to take your next career steps within a leading company that provides innovative SaaS solutions to ever-evolving organisations within the media industry? Our client is looking for a tech-savvy, customer-focused Software Support Specialist to join their team. If you enjoy working in a fast-paced, remote environment and solving software issues, this role could be perfect for you!

Responsibilities:

• Act as the main point of contact for customer inquiries, providing excellent support and ensuring a smooth user experience.
• Diagnose and resolve software issues with clear instructions and a friendly approach.
• Log and manage customer cases in CRM systems to maintain clear communication.
• Work with internal teams to solve more complex technical problems.
• Assist with product insights, demos, and customer onboarding.
• Develop user-friendly guides and FAQs to help customers resolve issues on their own.

Skills & Experience:

• Strong communication and problem-solving skills.
• Comfortable handling customer support with professionalism and empathy.
• Quick to learn new software tools and technologies.
• Organized, detail-oriented, and analytical.
• Familiarity with ticketing and CRM systems such as Freshdesk, Hubspot, or Jira.
• Self-motivated and able to thrive in a fast-paced environment.
• Fluent in English, with excellent verbal and written skills.
• Bonus if you have experience with SaaS support, IT administration, or knowledge of the media industry!

Benefits:

• Competitive salary and bonuses.
• Remote work flexibility.
• Generous PTO, health insurance, and a 401k plan.
• Opportunity to visit their office in Spain.

If you're ready for an exciting new challenge with a company making waves in the media industry, we’d love to hear from you!