Job title: Graduate Customer Fulfilment Engineer
Job type: Permanent / FTC
Emp type: Full-time
Industry: Broadcast Media, Entertainment & Media Production
Functional Expertise: Broadcast/Media Engineering IT
Skills: IT troubleshooting Windows server Linux IT hardware IT software fault-finding
Salary type: Annual
Salary from: GBP £25,000.00
Salary to: GBP £25,000.00
Location: Surrey
Job published: 23/05/2025
Job ID: 43773

Job Description

About the Role:

Our Client is seeking a motivated and detail-oriented Graduate Customer Fulfilment Engineer. This is a fantastic opportunity for a recent graduate to start their career in broadcast technology by playing a key role in configuring, commissioning, and supporting our cutting-edge products used by major broadcasters around the world.

Key Responsibilities:

Project Builds

  • Configure and build servers to customer specifications.

  • Test and verify builds using Atlassian Jira, completing all required documentation.

  • Manage dispatch and logistics using various couriers and freight forwarders.

Stock and Hardware Management

  • Conduct regular stock checks and maintain inventory accuracy.

  • Manage RMAs (Return Merchandise Authorisations): test, report, and liaise with manufacturers for warranty replacements.

Goods In/Out

  • Act as the primary contact for all deliveries and shipments.

  • Ensure all shipments are processed correctly with appropriate documentation.

Remote and On-site Commissioning

  • Prepare and configure servers  on-site.

  • Travel to customer sites globally when required.

Project and Support Engineering

  • Work closely with Project and Engineering Managers to define project scope and timelines.

  • Deploy and commission systems according to agreed plans.

  • Provide regular updates and assist in system handovers to the support team.

  • Respond to support queries and contribute to team meetings and activities.

What We’re Looking For:

  • Strong attention to detail and excellent organisational skills.

  • Ability to clearly communicate with internal teams and customers.

  • Experience troubleshooting hardware/software issues.

  • Basic IT knowledge, including Windows OS and Microsoft Office.

  • Proactive attitude with a willingness to learn and adapt.

  • Ability to work both independently and as part of a team.

  • Willingness to occasionally lift and move equipment (up to 30kg).

Desirable (but not essential):

  • Familiarity with Windows Server OS and/or Linux.

  • Experience with Atlassian Jira or other ticketing systems.